SAP QM Functionality

Quality Planning

• Manages master data for quality planning
• Support for inspection planning

Quality Inspection

• Process inspection lots, select task lists, calculates samples and print shop papers for inspections
• Provides inspection results in the form of characteristic values, defect data and texts
• Handles usage decisions, stock postings, and follow-up actions

Quality Control

• Allows sample determination on the basis of quality level, dynamic modification by inspection lot or inspection characteristic and skip lots
• Determines quality scores for inspections
• Provides statistical process control, quality control charts and process capability indices
• Provides the QM info system with inspection lot quality scores, inspection results, and quality notifications
• Supports flexible reporting with the help of user-defined reports

Quality  Certificates for inspection lot, batch or delivery item

• Allows user-defined layouts for certificate profiles
• Automatically determines profile and transport medium corresponding to material and certificate recipient
• Controls the creation, dispatch and archiving of quality certificates

Quality Notification relating to internal and external problems

• Records the nature of the problem and problem analysis
• Process corrective tasks and monitors the response time, as well as links the person responsible for carrying out the task

Test Equipment Management

• Supports calibration planning for test equipment that is to be inspected
• Controls calibration inspection of test equipment
• Makes the usage decision and triggers follow-up action

Procurement and Warehousing

• Releases vendors and manufacturers; monitors their QM systems
• Evaluates vendors on the basis of quality scores from goods receipt inspections, audits and problem notifications
• Requests quality certificates and monitors their receipts
• Triggers source inspections to be carried out at the vendor’s premises prior to delivery
• Triggers inspections for goods movements
• Blocks vendor payments until inspections are completed
• Manages inventory of goods during inspection
• Manages vendor problems using quality notifications
• Transfers inspection results to batch characteristic values
• Monitors the shelf-life of batches and deadlines for recurring inspections

Production

• Integrates planning and work scheduling
• Manages quality inspections for manufacturing orders
• Handles in-process inspections - results recording for specific operations within production
• Triggers final inspection upon goods receipt from production
• Manages partial lots of a material during production that differ in quality and assign partial lots to batches
• Confirms quality and quantity information for production orders
• Monitors production quality with the help of control charts and determines process capability scores
• Manages problems during production using quality notifications and by processing corrective tasks

Sales and Distribution

• Manages customer-related quality information
• Triggers an inspection at shipping when a delivery is created
• Creates quality certificates with the delivery
• Manages problems in Sales and Distribution with the use of quality notifications and by processing customer complaints
• Manages inventory status for customer return

  Controlling

• Settles appraisal and non-conformity cost